We receive a lot of positive comments about our lawn fertilizing and mole control, but as you can see below, also about our employees, our email Turf Tips, and even our equipment.
~Average Score: 4.4
I made the first call and it took 4-5 days for a return call. A service was finally scheduled for Monday, April 8th. No time was given. I had called on the 8th late morning to ask when someone was to make the call at my property. The company indicated to me that I was the 11th out of 13 calls for the day and that they would be out late afternoon. I had asked them to call me since I would be attending a funeral service after 5:00 PM. They had said that there is no need for me to be present. As I came back from the funeral service no one had come from the company. I called immediately on Tuesday, April 9th and was promised again that someone was scheduled to come out. I assumed I would be the first few calls in the morning and asked if they could call me to let me know when someone was coming to my property. No call again!!!! I cancelled my order with Mole Busters and will find someone else. As a business owner myself customer service is important. These yahoo's don't know the first thing about this. I will not recommend Mole Busters to anyone on my street and that matter the neighborhood.
Response: In no situation does it take our company 4-5 days to return a phone call. All of our calls are returned day of or the following day. Unfortunately we cannot give out schedule dates for several unforseen reasons including: sickness, weather, machine malfunctions, etc... In this customers case, weather. We had told Mr. Niemenski that he did not need to be present for the service and that we would give him a call one hour in advance, letting him know we were to be at his property soon. We also leave notes after each visit to let the customer know what we did and if we have any suggestions. While he did call several times throughout the week, we tried our best to give him a time. As many people may have noticed, it rained all day, every day this week (4/8/2013 - 4/12/2013). The rain delayed our services several days and this was unacceptable for Mr Niemenski.
Not a vole Control specialist
Has no solution to get rid of voles. Just puts a powder down. And hope the voles leave. Now have to find someone else who will help me with my problem
Response: I apologize that you are not happy with our vole repellent. We applied the repellent on the 27th and you responded on the morning of the 29th. It will take longer than one business day to see results. Prior to arrival at your property we had initially been informed it was a mole problem. After further investigation it was in fact a vole problem. At this point we cancelled your $270.00 mole control program and instead put you on an $80.00 vole control program. Saving the customer $190.00. Any unhonest/unethical company would have have treated for moles that didn\'t exist and took you for your $270.00. I would also like for you and any other customers to understand that we do not use a powdered repellent. The repellent we use is a granular pellet.
I am certain we are going to continue with your services. I would like to expand just the crabgrass treatment to the whole yard this year. Thanks for making the yard look great!
We sold our house and we need to cancel our lawn service. Thanks for all the years of taking care of our lawn!
I will keep you folks in mind. Your guys did a wonderful job.
we appreciated your help last year and if we have any issues or Larry decides to have a treatment we will certainly call you first. You guys were awesome getting rid of the moles last time.
Thank you again for everything!!
Thanks for the update. The moles are under control as of last fall/winter so waiting till april to start is fine. After the three months are up I'm not going to continue the mole service, not because you didn't do a good job but just because of the economics of it. I'm going to attempt to control them for the remainder of the 2013 season and if I fail I'll get your crew back on the job in 2014. They have done a great job!
Dear Tuff Turf Molebusters,
I unfortunately need to cancel my service. You really did an awesome job and I loved your service, however, I have a contract with DeVries Landscaping and in order to get the best price for their mowing and flower bed services I need to have all my work done by them so that they can guarantee their work. Therefore, I have decided to use them for all my lawn service needs.
I have told many people about what a wonderful job you do and will continue to recommend you. Sorry that I need to leave.
Merry Christmas and Happy New Year to You and your Family. It is GREAT to see and hear it that way. and not Happy Holidays.
Have been very happy with the job that "Tuff Turf Molebusters" did here at my house. Good to hear from you. Have been recommending your company every since you did the gasing here.
Thanks again, and enjoy the Holiday.
Thank you for the email! I know it was special and written just for me. Thats the beauty in being the homely girl, we believe what men tell us and it works :) I really enjoyed chatting with you on the phone. I am a bit sad and not at all thankful this Thanksgiving because we did not catch a mole this week and all of my traps disappeared. Does that mean I am done for the season? If so how many more visits do I have. I dont really have a mole problem, Im just a lonely old woman who figured out a way to get fun people to visit my house :) :) :)
PS It took for ever to dig all of those fake tunnels!