We receive a lot of positive comments about our lawn fertilizing and mole control, but as you can see below, also about our employees, our email Turf Tips, and even our equipment.
I have told two of your techs, I think you have done the best job on our lawn. We have had several different companies, but our lawn looks the best it ever has.
Jim, had a moment and wanted to say thank you to Brian for all his help in determining what was going on with skunks digging in my yard. He took the time to analyze the situation and made a recommendation as to what could be done. He was out at my house today to take care of the problem. A job well done.
Turf Tips Newsletter
You write a great newsletter! Just wanted to let you know your helpful information with a humorous twist is appreciated!
Jim... FUNNY update! Love it!!
Like all the update emails, but the humor makes it even better.
Thanks for your great service.
Happy Customers The Carvers
Thanks for the service. I have purchased the 64oz. Product to continue ourselves. I am very happy with your team. They did a good job. Caught 4 moles overall.
I have sod and have tried both Tru-Green and using Scott's myself without success. Since I have used Tuff Turf, my lawn has never looked better and would never use anything else!
start up service again
Hi Jim, Bill and Sharon here, we would like to resume service. We will use the same card you have on file, and we would prefer to be billed the same day of service. We will start with the basic service, and go from there, if we need other services we will ask. Your business has been one of the best we have had, and we do appreciate the friendly service, as well as going above and beyond. you should have our info. on file, nothing has changed.
You, and your Company, have complete, unrestricted access to my 2 acres property, for any purpose, any desire,, at anytime you desire, to your taste and purpose.
Whatever your propose, I will be more than Happy to stand behind it.
I support you, your Company, am a totally happy, satisfied Client, each year.
My Property at 24871 Edgemont Drive, Southfield, is at your complete disposal, whatever you wish to do.
I cannot even imagine, without your Professionalism and support, my maintence of this simple suburban property, I thank you for your assistance....
James C. Herrera
Thanks for Service!
For the upcoming season I would like to cancel my lawn care service with you. Nothing against you or your company but my wife and I are looking at moving. In the past 5 plus years I have lived at my house our lawn has never looked better. If there is anything I need to differently to cancel please let me know.
Thank You for your services last year.
Response: Thanks for the kind words!
Still got the critters
I had molebusters treat my yard. I purchased the multistep plan. I told them where I saw activity and was assured they could take care of the issue. I never got a body count like I was told, probably because they didn't kill anything. They were quick to charge me but, not so quick to solve the problem. From the beginning I told them, more than once, that the moles were in the beds. They did nothing to remedy that. Within a week after their last treatment the moles were in the same place they were at the beginning. I called to ask someone to come look at it and told I would have to pay $75 for them to come look! To LOOK at the bad job they did I would have to pay them. Terrible customer service!
Response: I apologize you feel that our practices are not fair. When we first started your service, you had significant damage and we caught a mole on the 3rd visit. It is not clear if that was the only mole present at the time of service, but we did not see any more damage for the next 6 weeks. Moles are very aggressive diggers and it is possible for a single mole to do several hundred feet of damage.