We receive a lot of positive comments about our lawn fertilizing and mole control, but as you can see below, also about our employees, our email Turf Tips, and even our equipment.
Rudest most unprofessional call ever
I simply answered my decorative phone (that does not have caller ID) in a room I was picking up quickly before heading out the door, a man answered and said,"hello this is turf turf mole busters how are you doing today?" I replied, oh I'm sorry I don't have time for this today" when I was interrupted with "WELL YOU SHOULDNT HAVE PICKED UP THE PHONE THEN SHOULD YOU!" It was mocking and rude. The irony is if he had let me finish I was going to tell him we had just cleared and sodded an acre1/2 have moles and could I get back w/th later. Will never use them and urge you to do the same.
Response: I am sorry that this happened to you, we appreciate you letting us know. We took the time and got together for a company wide meeting in order to go over basic customer service and really just common courtesy. This will not happen from Tuff Turf Molebusters again.
Bye Bye Moles and Voles
I have used Tuff Turf Mole Busters for over 10 years to treat my lawn, but I recently hired them to save my beautiful lawn from several moles and voles. They are long gone and I am very happy!
Response: We appreciate the feedback, Thanks!
I appreciate the watering tips. I also like how you communicate regarding the service notification. Very professional. It's very important to me. Thanks again.
Since you have been providing your mole control service, I’ve not seen any further mole activity. It appears that the products you’ve used in the mole runs and the barrier treatment are doing their job. Your service has definitely been worth the cost to me for getting this matter under control. I’ll hang on to the orange flags until your final visit, just in case; for your final visit, I’ll put them outside by the garage man door for you to pick up. Once again, thanks so much for your help.
Your technician came out Friday and told me that I have no signs at all of moles, so I guess don't need any services right now. I will definitely let you know if I see any activity in the summer. I appreciate your company's honesty and hope you saw that I left a great recommendation on your facebook page. Thank you!
I do not want to automatically renew my service for next season. Please take me off your schedule. If I discover problems when the snow melts, I will call to schedule service. We were very happy with the mole service last fall and I will be happy to recommend you to friends and neighbors if they have a mole problem
Please cancel my service for 2014. If there are recurring issues, I will contact you to renew the service.
I was very pleased with the results last year and have referred your company to my friends.
Thanks for Your Service
We are selling the house in the spring so we would like to cancel services for this year. We have been pleased with your business and will call again once we know where we are moving.
Thank your team for their excellent work!
I just wanted to take a quick minute and say that I really like the way your company operates. I've had your company to my house a couple times over the last few years for mole treatment. Your employees do a terrific job of representing your company. I refer your services to everybody I know. Again thank you.....and if I have moles I will look forward to your services.
The moles were running all over the yard. We called in the professionals and they are gone. Thanks so much.