We receive a lot of positive comments about our lawn fertilizing and mole control, but as you can see below, also about our employees, our email Turf Tips, and even our equipment.
~Average Score: 4.3
Thank you for such wonderful communication. The moles in my yard are definitely decreasing. The individuals you have sent to our home have been exceptional. What wonderful representatives of the company. I do not have any ideas at this point on how you could better meet our needs.
I switch from Trugreen to you guys this year and couldn't be happier. The lawn has really responded well, I've never had it thicker at this point. The only concern I had was that I thought the number of weeds in the middle of the summer was a little higher in the past, but after each application the went away nicely
Hi Jeff ! Your service has been excellent and I couldn't ask for more.
Keep up the good work and you'll see me and my moles every year. Thanks ! Nancy Duiven
My name is Chase Groll and my address is 7069 Buchanan Ave SW. I received the auto-enrollment form and the prepayment options for 2013 in the mail. I regretfully need to cancel services for 2013. I am very pleased with the services you have provided and in no way have ill-will against Tuff Turf but unfortunately my current finances are forcing me to cut back in all areas possible. I know I could wait to pay until next year but I don't see my situation remedied by then.
Thanks again for the great service!
A thank you note
Your man just did a fertilizer treatment on my lawn today. They always do a good job.
However, I'm usually not home when they come.
Today I was home and noticed him blowing all the small fertilizer graduals off my sidewalks
How great was that!
We have a rather expensive dog and we worried when she would walk or sit on those overspray
They also tended to melt and make white spots that lasted some time.
Well, problem solved. Nice job.
I have received your invoice for services scheduled for 2013. Unfortunately, we are going to have to cancel all services for 2013. Please know this in no way reflects any unhappiness with your service – we appreciate everything you have done for us over these many years. Our income has been reduced 50% this year and we are just no longer able to keep up with some of these discretionary expenses.
We look forward to contacting you in the future when we can add these services back into our budget.
Again, we thank you and your team for a job well done!
I DO NOT RECOMMEND THIS COMPANY
VERY disappointed in service. Purchased groupon for full-yard aeration. No mention on website that equipment would not fit through gate for a fenced-in back yard (we have a standard width gate). Technician came when I wasn't home...said machine would not fit through gate, therefore could only aerate front yard.
Called company...they said technician would call me at the end of the day's schedule to come back to try it while I was home...I was home, but never received a call. When I called again, they were willing to come back to try it but were going to charge me $20 MORE for another visit. Tried to talk to owner - owner not available. 5 days later received an email stating that they knew equipment wouldn't fit through gate and would not be able to aerate backyard. I will NOT use this company again.
Response: I apologize for the inconvenience, but there is no such thing as a \"standard gate\". If there was a standard, it would be that the gate is in the lawn area and not in a landscaped bed. Not only is your gate in the landscaping, but it swings towards the road. In order to fit through a gate, it has to be swung all the way open and pushed back against the fence. That would require us to force the gate open extra wide, then drive over the landscaping.
The technician did try to call you while she was on the property, then again while she was leaving. Did you check your caller ID for a blocked or private call? Our cell phones our blocked from caller ID so that technicians don\'t receive calls when they are driving or at home with their family. All return calls should go through our office, not the technician.
My mosquito service was done on wrong day, when I clearly told them the date of my event. I had to pay for extra service call ,they were not cooperative about splitting the cost. After all that, insect control was not very effective.
Response: I apologize that the application was not effective. With a full program we have unlimiited free service calls. You purchased a one application treatment off Angies List. You never told us the date of the party. When we called you and emailed you the day prior to service you could have told us to wait. You mentioned that you don\'t check your email every day, but that is why we also called. The Angies List deal clearly stated that control lasts for 2-4 weeks, depending on the weather.
You wanted us out for a second vist after a month and you gave us authorization to charge your credit card for the full amount of the second treatment. After the second treatment was done is when you went back and mentioned that the first treatment was done too early and that you should not have to pay for the second treatment because our scheduling mistake. I am sorry, but you already gave us the permission to charge it in full because you wanted another treatment.
It is with much sadness that we have to cancel our service with Tuff Turf Mole Buster effective immediately. We have sold our house and will be moving into a condominium. You have done a great job!! We will recommend you to the new owner and others.
I have been reading your web-site. You have a great business and I'm very happy doing business with you and your family. So glad I called a few years back about my nutsedge problem. The nutsedge is still there, but it seems to be slowly going away.
I'll wait for your call in September and place the flags out.