We receive a lot of positive comments about our lawn fertilizing and mole control, but as you can see below, also about our employees, our email Turf Tips, and even our equipment.
~Average Score: 4.7
I want to thank you for the excellent service and complete solution to the large number of moles which had invaded my yard this year.
In addition, Chad is a true professional with an ability to relate to the customer.
Your tech guy was here this afternoon, set 16 traps!!! I am amazed at all the mole tunnels in the back yard. I just never looked. I saw the ones on the side by the front of the house, didn't realize all the damage that has been done in the back.
He was very nice and polite and answered my questions, had patience with me. It was so very hot, I felt badly for him, having to be out working in such conditions. He took it in his stride.
My daughter mows the lawn and she did tell me we had moles. She hasn't mowed in two weeks so it was a real mess for your tech guy this afternoon. I'm sorry about that.
I have had your company before and you were successful in getting rid of those darn critters before so hoping you can do it again. Lorna
Yes, I would really like to give it a try. I have an active ant colony in the back yard that seems to get bigger over time. Also there is an active colony in the front near the burning bush along the property line. I thought last year we had solved the ant problem, but surprise, surprise. My only question would be will this be harmful to my dog? He enjoys laying in the grass in the back yard when the sun is on the West side. Also would this have an effect on the number of birds in the yard? We used to have lots, but now there are just a few robins, just wondering.
I really appreciate the updates you send, and also the caliber of your employees. Now that I'm retired, when they arrive they check in and ask if there are any questions or concerns. That is something not many companies do today.
Our lawn has never looked so good and we credit Tuff Turf and our technician BRIAN CHRISTOPHER.
He represents your company very well.
Thank you for a beautiful lawn.
Rudest most unprofessional call ever
I simply answered my decorative phone (that does not have caller ID) in a room I was picking up quickly before heading out the door, a man answered and said,"hello this is turf turf mole busters how are you doing today?" I replied, oh I'm sorry I don't have time for this today" when I was interrupted with "WELL YOU SHOULDNT HAVE PICKED UP THE PHONE THEN SHOULD YOU!" It was mocking and rude. The irony is if he had let me finish I was going to tell him we had just cleared and sodded an acre1/2 have moles and could I get back w/th later. Will never use them and urge you to do the same.
Response: I am sorry that this happened to you, we appreciate you letting us know. We took the time and got together for a company wide meeting in order to go over basic customer service and really just common courtesy. This will not happen from Tuff Turf Molebusters again.
Bye Bye Moles and Voles
I have used Tuff Turf Mole Busters for over 10 years to treat my lawn, but I recently hired them to save my beautiful lawn from several moles and voles. They are long gone and I am very happy!
Response: We appreciate the feedback, Thanks!
I appreciate the watering tips. I also like how you communicate regarding the service notification. Very professional. It's very important to me. Thanks again.
Since you have been providing your mole control service, I’ve not seen any further mole activity. It appears that the products you’ve used in the mole runs and the barrier treatment are doing their job. Your service has definitely been worth the cost to me for getting this matter under control. I’ll hang on to the orange flags until your final visit, just in case; for your final visit, I’ll put them outside by the garage man door for you to pick up. Once again, thanks so much for your help.
Your technician came out Friday and told me that I have no signs at all of moles, so I guess don't need any services right now. I will definitely let you know if I see any activity in the summer. I appreciate your company's honesty and hope you saw that I left a great recommendation on your facebook page. Thank you!
I do not want to automatically renew my service for next season. Please take me off your schedule. If I discover problems when the snow melts, I will call to schedule service. We were very happy with the mole service last fall and I will be happy to recommend you to friends and neighbors if they have a mole problem