We receive a lot of positive comments about our lawn fertilizing and mole control, but as you can see below, also about our employees, our email Turf Tips, and even our equipment.
Still got the critters
I had molebusters treat my yard. I purchased the multistep plan. I told them where I saw activity and was assured they could take care of the issue. I never got a body count like I was told, probably because they didn't kill anything. They were quick to charge me but, not so quick to solve the problem. From the beginning I told them, more than once, that the moles were in the beds. They did nothing to remedy that. Within a week after their last treatment the moles were in the same place they were at the beginning. I called to ask someone to come look at it and told I would have to pay $75 for them to come look! To LOOK at the bad job they did I would have to pay them. Terrible customer service!
Response: I apologize you feel that our practices are not fair. When we first started your service, you had significant damage and we caught a mole on the 3rd visit. It is not clear if that was the only mole present at the time of service, but we did not see any more damage for the next 6 weeks. Moles are very aggressive diggers and it is possible for a single mole to do several hundred feet of damage.
Great job Tuff Turf Molebusters
Our yard was absolutely terrible with the moles but after Tuff Turf Molebusters came out, They were gone. Thank you so much. The yard looks great! We will not hesitate to call you in the future.
I wanted to thank the team at TuffTurf Molebusters for coming out and assessing my lawn. It seems that I do not have moles, which is great.
I have voles, will not be moving forward with a vole treatment plan at this time.
Thanks again—I'll be sure to keep TuffTurf's info on hand for other needs when they arise.
Had a problem before during and after. The cost was for nothing. Called and was told for another $400. They would come set traps again. NO thanks.
Response: We have been in business for about 20 years now. Because of this we know that it is impossible to guarantee that all your moles will be taken care of. We caught 7 moles at this customers property, Some people have a larger infestation than others.
I ha Tuff Turf come treat my lawn for Voles. They RACED through my yard and NEVER treated my beds. I contacted the company with my experience and they will not make it right. They offered me a DISCOUNT...they never gave me the services I paid for and want me to pay again!?!? NO THANKS
Response: Customer was signed up for treatment in the beds and the lawn, this is what we did. Customer did not believe us and wanted us to come back out for free and retreat. We offered him a discount on further applications, but he did not accept.
I just wanted to take a moment to Thank You and your Employees for the services you provided me this year. This is the first and only time I have ever used your business.
My lawn did fantastic over the summer and is exceptional right now. A great improvement from the last couple of years and previous service provider. Your employees were very professional and thorough from my observations. You have definitely earned my continued request for your services.
We have appreciated your yard service very much, however, we are in process of selling the property, therefore will not be needing your service next year.
Thanks for the great service and best of luck to you.
Just wanted to take a minute to let you know how happy I am with you & your team. Whenever I have concerns or questions I know I will always get a quick response. Yesterday I spoke with John on some questions I had on over seeding my lawn and vole control. I felt he gave me excellent information that allowed me to make the choices I felt were best for my conditions.
NO MORE MOLES
We tried for years to get rid of the moles. No matter what we did we couldn't get rid of them. When you called last year I said, no! I said, yes this year! I'm so glad that I did! You caught at least 10 moles. Brock explained everything! I do want the same mole application next year! THANKS!!!
Response: Thank you for your kind words Carolyn! We\'ll see you in the spring!
I want to thank you for the excellent service and complete solution to the large number of moles which had invaded my yard this year.
In addition, Chad is a true professional with an ability to relate to the customer.